Policies

  • 1. Introduction
    Defined Beauty ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, including our booking system (Acuity) and payment processing platform (Square).

    2. Information We Collect
    We may collect and process the following types of personal information:

    • Booking Information: Name, contact details (phone number, email), appointment details.

    • Payment Information: Payments are processed securely through Square; we do not store your financial details.

    • Consent & Consultation Forms: Medical history, treatment preferences, and other relevant personal information.

    • Communication Data: Any messages or inquiries you send us.

    3. How We Use Your Information
    We use the collected data to:

    • Manage bookings and provide salon services.

    • Process payments securely.

    • Maintain client records for treatment history and safety.

    • Send appointment reminders, confirmations, and updates.

    • Improve our services and customer experience.

    • Comply with legal obligations.

    4. How We Store and Protect Your Information
    We take data protection seriously and implement appropriate security measures:

    • Acuity and Square provide secure, encrypted platforms for handling bookings and payments.

    • Consent and consultation forms are stored securely and only accessed by authorized staff.

    • We do not share or sell your personal information to third parties.

    5. Third-Party Services
    We use third-party services (Acuity, Square) to facilitate bookings and payments. These platforms have their own privacy policies, and we encourage you to review them:

    6. Your Rights and Choices
    You have the right to:

    • Request access to or correction of your personal data.

    • Withdraw consent for data collection at any time (this may impact our ability to provide services).

    • Request deletion of your personal information where legally permissible.

    7. Cookies and Website Data
    If our website uses cookies, they help enhance user experience and track website usage. You can manage cookie preferences in your browser settings.

    8. Contact Us
    For any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

  • Cancellation Policy – All Services (Excluding Cosmetic Tattooing)

    • A non-refundable deposit is required to secure all bookings.

    • You may reschedule or cancel with 24+ hours’ notice, and your deposit will be transferred to your new appointment.

    • Cancellations made within 24 hours of your appointment will result in the loss of your deposit.

    • No-shows (failure to attend without notice) may be charged the full treatment amount before being able to rebook.

    • Please refer to our Late Arrival Policy for details on how lateness may affect your appointment.

      Cosmetic Tattoo Cancellation Policy:

    • A non-refundable deposit is required to secure all appointments.

    • If you need to reschedule, 48+ hours’ notice is required for the deposit to be transferred to a new booking.

    • Cancellations made within 48 hours of the appointment will result in forfeiture of the deposit.

    • Cancellations made within 12 hours, no-shows, or failure to confirm attendance at least 12 hours prior will be charged the full treatment amount.

    • If you arrive 15 minutes late or more, your appointment will be cancelled and the full treatment fee will be charged.

    Late Arrival Policy – All Services (Including Cosmetic Tattooing)

    • Please arrive on time to ensure your full service can be provided.

    • If you arrive more than 10 minutes late, your appointment may be shortened, cancelled, or marked as a no-show at our discretion.

    • If you anticipate being late, please contact us as early as possible. While we will try to accommodate minor delays, this is not guaranteed.

    • If you fail to attend your appointment and do not notify us, it will be treated as a no-show, and you may be charged the full treatment amount.

    • For cosmetic tattooing, you must confirm your appointment at least 12 hours prior via the confirmation text message sent out. Failure to confirm may result in your appointment being marked as a no-show.

  • By having treatment, you agree to the following:

    Eligibility
    Cosmetic tattoo services are available to clients 18 years or older. Clients must not be under the influence of alcohol, illicit drugs, or have consumed caffeine or alcohol within the past 24 hours.

    Consultation
    A consultation will be conducted prior to your appointment to discuss the procedure, assess the treatment area, and answer any questions. You will be required to complete a consent form and disclose any relevant medical history.

    Health Requirements
    Clients must be free from infections, open wounds, or active skin conditions (such as eczema, psoriasis, or sunburn) in the area to be treated. You must also disclose any conditions such as cold sores, keloid scarring, bloodborne diseases (e.g., Hepatitis B/C, HIV), or if you are a transplant recipient. A recent dental or medical check-up is recommended if applicable (e.g., for lip blush).

    Two-Part Procedure
    Cosmetic tattooing is a semi-permanent procedure that requires two sessions. Final results will only be visible after both the initial session and the touch-up.

    Pre-Care & Aftercare Compliance
    Clients are required to follow all pre-care and aftercare instructions. Poor compliance may result in reduced pigment retention or healing issues. If lips are excessively dry or cracked at the time of a lip blush appointment, the appointment may need to be rescheduled and a rebooking fee may apply.

    Risks & Outcomes
    You understand and accept the risks involved, including but not limited to scarring, allergic reactions, pigment fading, and infection. Sun exposure and skin type can also affect long-term results.

    Appointment Deposits and Cancellations
    A non-refundable deposit is required to secure your appointment. Cancellations must be made at least 24 hours in advance to reschedule. Late cancellations or no-shows will result in forfeiture of the deposit.

    Health and Safety
    All tools, needles, and equipment are single-use and/or sterilised. Defined Beauty adheres to strict hygiene standards to ensure a safe and professional service.

    Refund Policy
    Due to the nature of this service, no refunds will be issued once the tattoo has been applied. Any concerns must be raised within 48 hours for assessment and potential follow-up.

    By booking a cosmetic tattooing service at Defined Beauty, you agree to adhere to this policy.

  • By having treatment, you agree to the following:

    Acknowledgment and Consent:

    • You understand that lash extensions involve the use of adhesives and tools that may cause allergic reactions, irritation, or damage to your natural lashes.

    • You acknowledge that it is your responsibility to inform the technician of any changes in your medical history or allergies.

    • You agree to follow all aftercare instructions provided to maintain the appearance and health of your lash extensions.

    • You understand that lash extension retention varies by individual, and touch-ups may be required to keep your lashes looking their best.

    • You release Defined Beauty and its technicians from any liability associated with the lash extension services provided.

    Lash Fill Guidelines:

    • Lash fill appointments are 45 minutes long. To maintain fullness and lash health, we recommend booking your fills every 2-3 weeks.

    • At least 40-50% of your lash extensions should remain for a fill appointment. If less than 40% remain or if it has been more than 4 weeks since your last fill, the appointment will be considered a full set, and standard pricing will apply.

    Foreign Fill Policy:

    • A 20% surcharge will be applied to any fills on lashes not originally applied by Defined Beauty. This fee ensures the additional time and products needed to blend and match your existing extensions.

  • By having treatment, you agree to the following:

    Eligibility
    Teeth whitening services are available to clients 16 years or older. Clients under 18 must have parental or guardian consent.

    Consultation
    A short consultation will be carried out prior to treatment to discuss suitability, assess your teeth, and address any questions or concerns.

    Oral Health Requirements
    Clients must maintain good oral hygiene and be free of active dental issues such as cavities, gum disease, or oral infections. It is recommended to have a recent dental check-up before booking.

    Treatment Expectations
    Teeth whitening results vary depending on your natural tooth colour and lifestyle habits. Defined Beauty does not guarantee the number of shades lightened, and results may differ between clients.

    Sensitivity
    Some clients may experience temporary sensitivity after whitening. This is normal and generally resolves within 24–48 hours. Sensitive toothpaste is recommended.

    Appointment Deposits and Cancellations
    A non-refundable deposit is required to secure your appointment. Cancellations must be made at least 24 hours in advance to reschedule. No-shows or late cancellations will result in forfeiture of the deposit.

    Aftercare Compliance
    Clients must follow the provided aftercare instructions to maintain results and avoid sensitivity or staining. Defined Beauty is not responsible for diminished results due to non-compliance with aftercare.

    Health and Safety
    All tools and equipment are thoroughly sanitised before each appointment. Defined Beauty follows strict hygiene protocols to ensure a safe and comfortable treatment experience.

    Touch-Up Policy for Package Deals
    Clients who purchase the teeth whitening package deal (which includes an initial 60 or 90-minute session and a 30-minute touch-up) must schedule their touch-up appointment within 6 to 8 weeks of the original treatment.
    For best results, staying within this window is highly recommended.
    Please note: Touch-ups are only valid for up to 12 weeks after the initial appointment. After this period, the complimentary touch-up will no longer be redeemable, and a new session must be booked at the standard rate.

    Refund Policy
    Due to the nature of the treatment, no refunds will be issued once the service is performed. Any concerns must be raised within 48 hours for assessment and potential follow-up.

    By booking a teeth whitening service at Defined Beauty, you agree to comply with this policy.

  • By having treatment, you agree to the following:

    Eligibility

    • Tooth gem services are available to clients who are 16 years or older. Clients under 18 must have parental or guardian consent.

    • Consultation

    • A brief consultation will be conducted prior to the appointment to discuss your desired style, gem placement, and any concerns. This helps ensure suitability for the procedure.

    • Oral Health Requirements

    • Clients must have good oral hygiene and be free of active dental issues, such as cavities, gum disease, or any oral infections. It is recommended to have a dental check-up prior to booking.

    Non-Permanent Service

    • Tooth gems are temporary and typically last between 3 months to 24 months, depending on placement and aftercare. Defined Beauty does not guarantee the longevity of the gem.

    • Appointment Deposits and Cancellations

    • A non-refundable deposit is required to secure your appointment. Cancellations must be made at least 24 hours in advance to reschedule the appointment. Late cancellations or no-shows will result in forfeiture of the deposit.

    Aftercare Compliance

    • Clients are required to follow the aftercare instructions provided to maintain the gem's quality. Defined Beauty is not responsible for gems dislodged due to improper aftercare.

    Removal and Replacement

    • Should you wish to have the gem removed, please book an appointment for professional removal. DIY removal is not recommended. If you lose the gem and would like it replaced, a new appointment and fee will apply.

    Health and Safety

    • All tools and materials are sterilized before each application. Defined Beauty follows strict hygiene protocols to ensure a safe and comfortable experience.

    Refund Policy

    • Due to the nature of the service, no refunds will be issued once the gem is applied. Any concerns must be reported within 48 hours for assessment and potential touch-up.

    • By booking a tooth gem service at Defined Beauty, you agree to adhere to this policy.

  • Terms and Conditions Agreement for Permanent Jewellery

    Our technicians follow a thorough inspection process to ensure your jewellery is properly welded before you leave your appointment. If your permanent jewellery breaks at the weld site within 48 hours, we will re-weld it at no additional charge.

    We cannot offer replacements, refunds, or discounts for lost chains due to the personal nature of the wearer's lifestyle, occupation, or other external factors beyond our control.

    With parental consent and accompaniment, we will weld permanent jewellery on individuals under the age of 18. Anyone under 18 must be accompanied by an adult. All individuals are responsible for their jewellery once it is placed on their body; please refer to the above terms for lost jewellery.

    Upon completion of your appointment, you will receive an aftercare kit. This kit includes instructions on how to properly care for your jewellery, along with a polishing cloth to keep your piece in good condition. Please note that the chain itself cannot be replaced during rewelds, regardless of where it has broken, including if it broke outside the weld site.

    Permanent Jewellery – Release and Waiver of Liability

    By booking an appointment for permanent jewellery with Defined Beauty, you acknowledge and agree to the following terms:

    1. Understanding the Risks

    Permanent jewellery involves welding a piece of jewellery directly onto your body. While the procedure is safe when performed correctly, it carries potential risks, including:

    • Minor burns, discomfort, or irritation

    • Allergic reactions or skin sensitivity

    • Temporary or permanent injury

    • Damage to personal property

    • Financial loss related to any complications

    Additionally, by visiting our premises, you acknowledge the potential exposure to COVID-19 and other contagious illnesses, which may result in health complications.

    2. Voluntary Participation

    You confirm that you:

    • Are voluntarily undergoing the procedure, fully aware of any risks involved

    • Are in good health and have no medical conditions that could be affected by the procedure

    • Do not have symptoms of any contagious illness and have not been in contact with an infected person in the last 14 days

    3. Release of Liability

    By proceeding with the procedure, you agree that Defined Beauty, its employees, and affiliates are not responsible for any injury, illness, or loss that may occur as a result of your appointment. You waive any claims against Defined Beauty, except in cases of gross negligence or misconduct.

    4. Health & Safety Compliance

    You agree to follow all health and safety guidelines provided by Defined Beauty, including any recommendations regarding hygiene and protective equipment. If you feel unwell or unsafe at any time, you will notify us immediately and stop the procedure if necessary.

    5. Medical Treatment & Costs

    If medical treatment is required as a result of the procedure, you acknowledge that you are responsible for any associated costs and release Defined Beauty from any liability regarding such medical care.

    6. Agreement & Consent

    By booking an appointment and proceeding with the permanent jewellery procedure, you confirm that you have read and understood this waiver and agree to its terms.

    For any questions or concerns, please contact us before your appointment.

  • By having treatment, you agree to the following:

    Eligibility
    Brow styling services (waxing, tinting, hybrid dye, and lamination) are available to clients 16 years or older. Clients under 18 must have parental or guardian consent.

    Consultation
    A brief consultation will be conducted prior to the appointment to discuss your brow goals, desired style, and any relevant skin sensitivities or contraindications.

    Skin Health Requirements
    Clients must not have sunburn, open wounds, active acne, or skin conditions such as eczema or psoriasis in the brow area. Please disclose any allergies or sensitivities to dyes, adhesives, or wax before treatment.

    Temporary Service
    Brow styling is a temporary cosmetic service. Results vary depending on individual hair growth, skin type, and aftercare. Defined Beauty does not guarantee the longevity or final outcome of the treatment.

    Aftercare Compliance
    Clients are required to follow the aftercare instructions provided. Brows must be kept dry for at least 24 hours post-treatment. Avoid exposure to steam, active skincare, and sun during the healing period.

    Appointment Deposits and Cancellations
    A non-refundable deposit is required to secure your appointment. Cancellations must be made at least 24 hours in advance to reschedule. Late cancellations or no-shows will result in forfeiture of the deposit.

    Health and Safety
    All tools and products are sanitised before each service. Defined Beauty adheres to strict hygiene protocols to ensure a safe and comfortable treatment experience.

    Refund Policy
    Due to the nature of the service, no refunds will be issued once the treatment has been performed. Any concerns must be reported within 48 hours for assessment and potential follow-up.

    By booking a brow styling service at Defined Beauty, you agree to adhere to this policy.