FAQs

  • We offer several payment options, including:

    • Online Deposits: Jen requires a 30% deposit, and Cass requires a 20% deposit when booking.

    • Onsite EFTPOS: Available for full payment at the time of your appointment.

    • Onsite Afterpay: Afterpay is available only onsite for splitting payments into four interest-free installments.

  • Yes, Afterpay can be used onsite. If you'd like to pay the full amount using Afterpay, we will refund your deposit after the service is completed and charge the full amount via Afterpay.

  • When booking, you will be required to pay a deposit 30%. The remaining balance can be paid at your appointment via Cash/EFTPOS or Afterpay (onsite only).

  • Yes, we accept cash payments. However, please note that EFTPOS is our preferred payment method. We may not always have change available onsite, so we recommend bringing the exact amount or using EFTPOS for convenience.

 Cosmetic Tattoo

  • Pregnant women People below the age of 18 People with HIV/AIDS People who have been on Accutane (must be off 1 year) If you are prone to keloid scars Anyone undergoing chemotherapy or radiation

  • Your 6 week touch-up will be automatically booked on the day of your treatment.

  • Measuring techniques are used to obtain equal symmetry in your brows before tattooing will commence. Once the brow shape is mapped out and drawn up, you will get to see the shape and alter anything you'd like before starting.

  • I have a variety of pigments that I colour match to fit your Fitzpatrick scale.

  • If you have ever had or are prone to a cold sore, you will need to get over-the-counter medication to prevent it from happening prior to your tattoo appointment. If you currently have or are recovering from a cold sore, you cannot be tattooed.

  • I use the highest quality pigments that are vegan-friendly. If you have any allergies, please inquire when you arrive.

Lash Services

  • Lash extensions are synthetic, mink, or silk fibers applied to your natural lashes to enhance length, curl, and volume. They last 4-6 weeks with proper care, and touch-ups every 2-3 weeks help maintain a full look.

  • Avoid water and steam for the first 24-48 hours. Don’t rub or tug on your lashes, use oil-free products, and brush your lashes daily with a spoolie to keep them neat. Visit out Pre/Aftercare page for more details

  • It's not recommended, but if necessary, use water-based mascara. Avoid oil-based products as they can weaken the adhesive and cause extensions to fall out.

  • A full set takes about 1.5 to 2.5 hours, depending on the style. Fills take about 30 to 45 minutes.

  • No, if applied correctly by a certified technician and with proper aftercare, lash extensions won't damage your natural lashes.

  • Yes, after the first 24-48 hours, lash extensions are water-resistant, so you can swim and shower without worry.

  • The illumino® Lynk-Gel Method is a patented technique for applying eyelash extensions using a special adhesive and a curing device, ensuring strong, long-lasting, and waterproof lashes. Find out more on the Lynk-Gel Page.

  • A lash lift curls your natural lashes from the base, giving them a lifted, lengthened appearance, while a tint darkens them for a mascara-like effect. Results typically last 6-8 weeks, depending on your lash growth cycle.

  • Avoid water, steam, and rubbing your eyes for 24 hours after the treatment. After that, your lashes are low-maintenance—just brush them with a spoolie to keep them in place. Find out more details on our Pre/Aftercare Page.

  • Yes, you can wear mascara, but many clients find it's not necessary since the tint provides a darker, fuller look.

Tooth Gems

  • No, tooth gems are a temporary cosmetic enhancement that can be removed at any time by a dental professional.

  • No, tooth gems are completely safe and won’t damage your enamel or cause any discomfort. They are applied just like braces.

  • The procedure typically takes only a few minutes, and you can go about your day immediately afterward. Larger designs may take longer.

  • Yes! It is important to brush and clean your gems, and an electric toothbrush is perfect. Just be gentle when brushing.

  • Yes, you can eat and drink normally with a tooth gem, but it’s important to avoid hard or sticky foods that could dislodge the gem.

  • Tooth gems can last for several months or even over one year, depending on the individual and their oral hygiene habits. If your tooth gem or the adhesive starts to discolor, it may be collecting bacteria, and it's best to get it removed.

  • It’s okay! We only use authentic Swarovski crystals and solid gold charms, which are lead-free, non-toxic, and safe if accidentally swallowed.

  • At Defined Beauty, we stand behind the quality of our tooth gems and offer a 6-week warranty. If a tooth gem becomes loose or falls off within 6 weeks of the initial appointment, we will replace it free of charge.

  • Unfortunately, gems cannot be bonded onto veneers or fillings. They are only suitable for placement on natural teeth, as they won’t form a strong bond with veneers.

Brow Services

    • Waxing: Removes unwanted hair for a clean, defined brow shape.

    • Tinting: Darkens the brows for a fuller look, enhancing their natural shape.

    • Lamination: Lifts and sets brow hairs in place, giving them a fuller, more groomed appearance.

    • Waxing: Typically lasts 3-4 weeks, depending on your hair growth.

    • Tinting: Lasts around 4-6 weeks, gradually fading.

    • Lamination: Results last about 6-8 weeks.

  • Avoid water, steam, and rubbing the area for 24 hours after any brow service. For lamination, apply a nourishing brow serum to keep hairs healthy. FInd out more on our Pre/Aftercare Page.

  • No, when done by a professional, brow waxing, tinting, and lamination are safe. Proper aftercare ensures your brows remain healthy and strong.

  • Yes! Many clients combine waxing with tinting or lamination to achieve a fuller, more defined brow look. Visit our Services Page for more details on packages

Teeth Whitening

  • Results vary depending on your starting shade and lifestyle, but most clients see a difference of 4–12 shades in just one session.

  • No, the treatment is non-invasive and pain-free. Some clients may experience mild sensitivity for up to 48 hours.

  • Treatment times range from 30 to 90 minutes depending on the package you choose.

  • Results can last from several months to a year with proper aftercare and avoiding staining habits. Touch-up sessions every few months can help maintain your results.

  • Yes, but you must avoid coloured foods and drinks for 24–48 hours to prevent restaining. Stick to the "white diet.

  • Yes! We use professional-grade products and LED technology that are enamel-safe and approved for cosmetic use.

  • Whitening won't change the colour of crowns, veneers, or fillings. We’ll assess and advise during your consultation.

  • Let us know before your appointment. We use desensitising gels and provide aftercare products to minimise discomfort.

  • We recommend no more than once every 3–6 months. Touch-up sessions can be done more frequently if needed.